NZ
Nhlanhla Z

1 reviews | Active since Aug 2019

03 Apr 2021, 08:22

Time wasters

I signed up for 20gig data SIM card for R150 monthly payment and they delivered two SIM cards.when I called and asked why two SIM cards, I was told that's what I ordered according to their system,I asked they play back the telephone conversation but for time being I would like them to cancel one extra SIM card, they told me they can't cancel one; they can only cancel the whole package and they will debit amount equivalent to the data i used.

Month end of February I was shocked to see them debiting R500+ but I asked my bank to reverse it.this month end of March again they debited R600+and I reversed it again.

If this doesn't stop I will further expose them to all social platforms, radio talk shows,NCR, consumer's rights etc...

0
Replies (7)
Mondo
Mondo's reply03 Apr 2021, 08:34
Official
Hi Nhlanhla  ,  Many thanks for reaching out to us. We sincerely apologize for your poor experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated.  Please note that you will be contacted during our business hours. Many thanks,  The Mondo Team 
Mondo
Mondo's reply06 Apr 2021, 10:36
Official
Hi Nhlanhla,  Please note that our team has attempted contacting you with no success.  As per the Vodacom records, your lines (*** and ***) have been migrated to prepaid with SR : ***  Our team requested for credits to be passed.  The Vodacom team advised that there are no invoices.  We will log a new request with Vodacom to query your credits/refunds.  Regards,  Mondo Team
NZ
Nhlanhla Z's update07 Apr 2021, 15:18
Reviewer Update
Thanks a lot ????????
Mondo
Mondo's reply07 Apr 2021, 15:26
Official
Hi Nhlanhla,  You are welcome!

We will keep you updated on the progress of this. Regards,  Mondo Team
Mondo
Mondo's reply08 Apr 2021, 10:10
Official
Hi Nhlanhla,  Kindly note that Vodacom has logged the credit request.  You are welcome to follow up with Vodacom on this by dialing 082135.  Reference Number: ***  Your query is resolved and will be closed.  Should you have any further queries, you are welcome to call or email our team. 
Regards,  Mondo Team 
NZ
Nhlanhla Z's update08 Apr 2021, 11:12
Reviewer Update
I wish your efforts won't go unnoticed by your superiors!!
Mondo
Mondo's reply04 Jun 2021, 10:57
Official
Hi Nhlanhla,

Thank you for your response!

Regards,

The Mondo Team