Time wasted waiting for Mondo

I app**** for an MTN contract on the MTN website . MTN then sent my application to Mondo who apparently does their sales , a consultant contacted me immediately to do a credit vetting etc. . I was impressed at how fast they were initially but that changed afterwards . The consultant informed me that everything was fine and all i had to do is send through supporting documents and that the courier will contact me . Its now been 7 days later and no one from Mondo gets back to me regarding the application . When i contacted them multiple times , all they say is "Your application is in a pending status" and i should wait for Mondo to get back to me . How long must i wait ? This is terrible service from Mondo , they should atleast follow up with clients and advise if something is missing etc. or have some sort of application tracking functionality on their website .

Mondo website states "It’s safe to assume you hate going to a mobile store during lunch breaks or weekends and standing in line for what seems like an eternity." . This is a false statement as its much quicker to just go into the network store itself and atleast you'll leave the store with your contract/device .

I advise anyone who wants to take out a contract to rather go to the network store itself instead of wasting time with Mondo.