Tia at Mondo Call Center gives Excellent Service!!

Tia from Mondo call center spent 27 minutes with me when I called in for the third time on Monday 20.11.2017 to query why my new Free Me Sim card was not working.

She listened attentively, was willing to stay on the line to see if the solution she gave worked or not and she was very professional and yet still friendly. The sim card still did not work and when I told her how upset i was about having to now spend money and time going to a Telkom store myself to fix the problem, she asked me to hold while she tried to sort something out.

She confirmed how frustrated i was feeling and did something about appeasing my disappointment by offering to refund my Mondo admin fee.

I am still not happy that I have to wait the whole week before i take my Saturday time to go to a Telkom store but she showed genuine concern and understanding and also, more importantly, succeeded in making amends.

Well Done Umhlanga Rocks call center agent Tia!!!!