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LS
Lynne S

1 reviews | Active since Mar 2020

15 Jul 2021, 12:16

Three months of being messed around

Logged a complaint which I have still received no feedback on. Been fighting for three months now and I still don't have my additional line. You keep promising to sort out the problem and phone me yet you never do.

0
Replies (5)
Mondo
Mondo's reply15 Jul 2021, 12:22
Official
Hi  Lynne ,
Thank you for taking the time to write to us.

We sincerely apologize for the level of service you have received. 

We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office. 

Thank you for understanding.

Regards,
The Mondo Team
LS
Lynne S's update26 Jul 2021, 08:37
Reviewer Update
Hi Mondo team, I have had this problem for more than a month prior to the protest action. Please do not use that as an excuse. Please confirm when delivery will take place.
Thank you.
Mondo
Mondo's reply26 Jul 2021, 08:40
Official
Good day,

Please note that your order has been approved, therefore, once the order is with the courier company, we will inform you.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
LS
Lynne S's update27 Jul 2021, 14:30
Reviewer Update
YOU DON'T EVEN HAVE STOCK!!!!!!!!! I'VE HAD TO PHONE IN NOW TO ASK WHAT IS GOING ON.

I am so very sick of fighting with your company and laying complaints. I have had the worst experience for the past three months of the phone that I want constantly being out of stock and nobody phones me to tell me this. I have to keep phoning and chasing you then your sales department is not even available.
Mondo
Mondo's reply27 Jul 2021, 15:22
Official
Good day,

Please note that we do apologize for the inconveniences caused regarding your MTN application.

This has been escalated to the relevant team to prioritize the application.

Regards,
The Mondo Team