BM
Bianca M
1 reviews | Active since Jun 2018
02 Feb 2023, 13:22
THIS SHOULD BE *******
Terrible Service and DAY LIGHT *******. Confirmed price over phone, but then charged 3 times the amount.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
02 Feb 2023, 13:35Hi Bianca ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query,
We will get one of our Customer Care Consultant to contact you and assist with your query,
Your Case Number is: RCO341919.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query,
We will get one of our Customer Care Consultant to contact you and assist with your query,
Your Case Number is: RCO341919.
Regards,
The Mondo Team
Mondo's reply02 Feb 2023, 13:35
Official
Hi Bianca ,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query,
We will get one of our Customer Care Consultant to contact you and assist with your query,
Your Case Number is: RCO341919.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query,
We will get one of our Customer Care Consultant to contact you and assist with your query,
Your Case Number is: RCO341919.
Regards,
The Mondo Team
Mondo's replyOfficial
03 Feb 2023, 10:56Hi Bianca,
Trust you are well.
Please note that we have sent a request to the MTN warehouse team to confirm that the device was returned. Once we receive this confirmation, a cancellation will be submitted to the MTN cancellations team.
We will keep you updated on the progress of the above.
Kindly note that we did receive your email in which you requested the sale call recording. We have sent the call to the MTN store.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a request to the MTN warehouse team to confirm that the device was returned. Once we receive this confirmation, a cancellation will be submitted to the MTN cancellations team.
We will keep you updated on the progress of the above.
Kindly note that we did receive your email in which you requested the sale call recording. We have sent the call to the MTN store.
Regards,
The Mondo Team
Mondo's reply03 Feb 2023, 10:56
Official
Hi Bianca,
Trust you are well.
Please note that we have sent a request to the MTN warehouse team to confirm that the device was returned. Once we receive this confirmation, a cancellation will be submitted to the MTN cancellations team.
We will keep you updated on the progress of the above.
Kindly note that we did receive your email in which you requested the sale call recording. We have sent the call to the MTN store.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a request to the MTN warehouse team to confirm that the device was returned. Once we receive this confirmation, a cancellation will be submitted to the MTN cancellations team.
We will keep you updated on the progress of the above.
Kindly note that we did receive your email in which you requested the sale call recording. We have sent the call to the MTN store.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Apr 2023, 15:30Good Day Bianca,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply14 Apr 2023, 15:30
Official
Good Day Bianca,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team