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Jernique M

1 reviews | Active since Jul 2021

23 Jul 2021, 00:16

This is **** of Mondo really

Why does mondo ask for banking details and never call back,,,

0
Replies (4)
Mondo
Mondo's reply23 Jul 2021, 08:19
Official
Hi Jernique,
 
Thank you for taking the time to write to us. 

We sincerely apologize for the inconvenience caused regarding your enquiry.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO128188
 
Regards, 
 
The Mondo Team
Mondo
Mondo's reply23 Jul 2021, 16:40
Official
Hi Jernique ,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team
Mondo
Mondo's reply24 Jul 2021, 09:14
Official
Hi Jernique,

As per your telephonic discussion with Nicole, please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply26 Jul 2021, 09:24
Official
Hi Jernique,

Trust you are we well.

Please note that as per our records, there was no calls which was made to you by Mondo.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team