FA
Faeeza A
1 reviews | Active since Sept 2020
15 Sept 2020, 11:16
This is DISGUSTING service! Investigate!!!
On the 12th of August I spoke to an agent representing MTN |(a RewardsCO agent) and took out a contract on the Huawei P40 lite and GT2e Smart watch. a few weeks later I received the phone but, not the watch. Till today I've been on calls back and fourth on how and when I will receive the watch.
I am paying for the full deal but, I don't have the smar****ch?!
Helpful (0)
Replies (21)0
Replies (21)
Mondo's replyOfficial
15 Sept 2020, 11:18Hello Faeeza
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Mondo's reply15 Sept 2020, 11:18
Official
Hello Faeeza
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Thank you for writing to us.
A consultant will be in touch with you.
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2020, 14:46Good day Faeeza
As discussed with Kim, please note that your query has been escalated to higher management to assist.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that your query has been escalated to higher management to assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply15 Sept 2020, 14:46
Official
Good day Faeeza
As discussed with Kim, please note that your query has been escalated to higher management to assist.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that your query has been escalated to higher management to assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Sept 2020, 16:13Good day Faeeza
Please note that we have attempted contacting you with no success.
Kindly note that your query is still in progress.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your query is still in progress.
Regards,
The Mondo Team
Mondo's reply18 Sept 2020, 16:13
Official
Good day Faeeza
Please note that we have attempted contacting you with no success.
Kindly note that your query is still in progress.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your query is still in progress.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2020, 11:40Good day Faeeza
As discussed with Kim, please note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply21 Sept 2020, 11:40
Official
Good day Faeeza
As discussed with Kim, please note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Sept 2020, 16:02Good day Faeeza
Please note that we have attempted contacting you with no success.
Kindly note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply23 Sept 2020, 16:02
Official
Good day Faeeza
Please note that we have attempted contacting you with no success.
Kindly note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that your query has been escalated to MTN to urgently assist.
Our team will revert with feedback.
Regards,
The Mondo Team
FA
Faeeza A's updateReviewer Update
23 Sept 2020, 16:15Good day,
I tried calling back and haven't gotten an answer.
When can I expect feedback on when my issue would be resolved?
Regards,
Faeeza
I tried calling back and haven't gotten an answer.
When can I expect feedback on when my issue would be resolved?
Regards,
Faeeza
FA
Faeeza A's update23 Sept 2020, 16:15
Reviewer Update
Good day,
I tried calling back and haven't gotten an answer.
When can I expect feedback on when my issue would be resolved?
Regards,
Faeeza
I tried calling back and haven't gotten an answer.
When can I expect feedback on when my issue would be resolved?
Regards,
Faeeza
Mondo's replyOfficial
23 Sept 2020, 16:26Good day Faeeza
As discussed with our consultant, we have escalated this query to MTN and we are awaiting a response from them.
We will revert with an update.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated this query to MTN and we are awaiting a response from them.
We will revert with an update.
Regards,
The Mondo Team
Mondo's reply23 Sept 2020, 16:26
Official
Good day Faeeza
As discussed with our consultant, we have escalated this query to MTN and we are awaiting a response from them.
We will revert with an update.
Regards,
The Mondo Team
As discussed with our consultant, we have escalated this query to MTN and we are awaiting a response from them.
We will revert with an update.
Regards,
The Mondo Team
Mondo's replyOfficial
25 Sept 2020, 14:28Good day Faeeza,
As discussed with Amanda we are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team
As discussed with Amanda we are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team
Mondo's reply25 Sept 2020, 14:28
Official
Good day Faeeza,
As discussed with Amanda we are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team
As discussed with Amanda we are giving your query top priority.
Feedback will be provided once recieved.
Regards,
The Mondo Team
Mondo's replyOfficial
30 Sept 2020, 16:50Good day Faeeza,
Please note that we have attempted contacting you with no success.
Kindly note that our team has placed priority on your query and we will revert with feedback.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that our team has placed priority on your query and we will revert with feedback.
Regards,
The Mondo Team
Mondo's reply30 Sept 2020, 16:50
Official
Good day Faeeza,
Please note that we have attempted contacting you with no success.
Kindly note that our team has placed priority on your query and we will revert with feedback.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that our team has placed priority on your query and we will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Oct 2020, 14:55Good day Faeeza,
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply02 Oct 2020, 14:55
Official
Good day Faeeza,
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
06 Oct 2020, 10:14Good day Faeeza,
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's reply06 Oct 2020, 10:14
Official
Good day Faeeza,
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Kindly note that our team has placed priority on your query.
We will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
13 Oct 2020, 11:34Good day Faeeza, Please note that our team is working around the clock to resolve your package query. Our management team is liaising with MTN and we will revert with an update. Please accept our sincere apologies for the delay in this matter being resolved. Regards,
The Mondo Team
The Mondo Team
Mondo's reply13 Oct 2020, 11:34
Official
Good day Faeeza, Please note that our team is working around the clock to resolve your package query. Our management team is liaising with MTN and we will revert with an update. Please accept our sincere apologies for the delay in this matter being resolved. Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
15 Oct 2020, 16:15Good day Faeeza, As discussed with Kim, please note that our team is working around the clock to resolve your package query. Our management team is liaising with MTN and we will revert with an update. Please accept our sincere apologies for the delay in this matter being resolved. Regards,
The Mondo Team
The Mondo Team
Mondo's reply15 Oct 2020, 16:15
Official
Good day Faeeza, As discussed with Kim, please note that our team is working around the clock to resolve your package query. Our management team is liaising with MTN and we will revert with an update. Please accept our sincere apologies for the delay in this matter being resolved. Regards,
The Mondo Team
The Mondo Team
Mondo's replyOfficial
19 Oct 2020, 10:33Good day Faeeza, Please note that the MTN team will be contacting you to make arrangements to deliver the watch. MTN and the Mondo team will keep you updated on the progress of this.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply19 Oct 2020, 10:33
Official
Good day Faeeza, Please note that the MTN team will be contacting you to make arrangements to deliver the watch. MTN and the Mondo team will keep you updated on the progress of this.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's replyOfficial
21 Oct 2020, 15:27Good day Faeeza, Please note that we have attempted contacting you with no success. Kindly respond to our email to advise if the MTN team has been in contact with you regarding the delivery of the Huawei Watch.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's reply21 Oct 2020, 15:27
Official
Good day Faeeza, Please note that we have attempted contacting you with no success. Kindly respond to our email to advise if the MTN team has been in contact with you regarding the delivery of the Huawei Watch.
Regards,
The Mondo Team
Regards,
The Mondo Team
Mondo's replyOfficial
22 Oct 2020, 15:40Good day Faeeza,
Please note that we have escalated your query to higher management at MTN to assist with the delivery of the Huawei Watch.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have escalated your query to higher management at MTN to assist with the delivery of the Huawei Watch.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply22 Oct 2020, 15:40
Official
Good day Faeeza,
Please note that we have escalated your query to higher management at MTN to assist with the delivery of the Huawei Watch.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Please note that we have escalated your query to higher management at MTN to assist with the delivery of the Huawei Watch.
We will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
05 Nov 2020, 11:50Good day Faeeza,
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply05 Nov 2020, 11:50
Official
Good day Faeeza,
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
16 Nov 2020, 14:15Good day Faeeza,
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply16 Nov 2020, 14:15
Official
Good day Faeeza,
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that the MTN team has advised that they are working on your query and will revert with an update.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
02 Dec 2020, 09:53Good day Faeeza,
As discussed with Kim, please note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply02 Dec 2020, 09:53
Official
Good day Faeeza,
As discussed with Kim, please note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
As discussed with Kim, please note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
22 Dec 2020, 14:45Good day Faeeza,
Kindly note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's reply22 Dec 2020, 14:45
Official
Good day Faeeza,
Kindly note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Kindly note that we have escalated the below to higher management and advised that priority needs to be placed on this.
Our team will keep you updated on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Jan 2023, 11:55Hi Faeeza,
Trust you are well.
Thank you for the above response.
Please note that your MTN account was credited in 2021.
MTN Credit Reference No: SR# ***
Adjustment Number: MC***
You may contact the MRN Accounts Dept. on *** for assistance regarding the credit.
We do apologize for the delayed response.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that your MTN account was credited in 2021.
MTN Credit Reference No: SR# ***
Adjustment Number: MC***
You may contact the MRN Accounts Dept. on *** for assistance regarding the credit.
We do apologize for the delayed response.
Regards,
The Mondo Team
Mondo's reply12 Jan 2023, 11:55
Official
Hi Faeeza,
Trust you are well.
Thank you for the above response.
Please note that your MTN account was credited in 2021.
MTN Credit Reference No: SR# ***
Adjustment Number: MC***
You may contact the MRN Accounts Dept. on *** for assistance regarding the credit.
We do apologize for the delayed response.
Regards,
The Mondo Team
Trust you are well.
Thank you for the above response.
Please note that your MTN account was credited in 2021.
MTN Credit Reference No: SR# ***
Adjustment Number: MC***
You may contact the MRN Accounts Dept. on *** for assistance regarding the credit.
We do apologize for the delayed response.
Regards,
The Mondo Team