This company runs a very well oiled con
<p>I was contacted by a telesales consultant and offered the Telkom July Wifi Router 5gb + 500 mb data deal at R99 as per the consultant. The consultant was supposed to email me contract documentation which to date I still haven't received, there proabably is good reason for this as you will note below.</p> <p> </p> <p>I agreed to sign up for one device, yet I was sent two. I logged a complaint and the company promised to investigate and get back to me within three days. At the end of the 3 day period nothing happened, I managed to get hold of a consultant and informed them that it would be easier to return the device in terms of the 7 Day Cooling Off policy and returned the device at my expense to Mondo. However to my dismay the contract was not cancelled and I was billed for the second device which I never ordered in the first place.<br /><br />Furthermore the amount being billed is R100 more than I was promised.</p> <p> </p> <p> </p>
Good day Mohammed,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Mohammed,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Hello Mohammed ,Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
Hello Mohammed ,Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***
