Third time treated like $@#%
After two bad experiences with Mondo, you would think that they will go out of their way to "make up". Not the case. Ordered again from them on Black Friday and ever since then no communication from them, so I phoned yesterday to find out what is going on, just to hear the same story as the other two times: No stock! I understand this, however I do not understand why you guys cant communicate with your clients. I do not understand why Vodacom, MTN, and Telkom use you guys because you cost them a lot of business. This time I will not be taken for a fool. If I do not get concrete feedback from you guys today please cancel my order. I will not beg for people to do their jobs.
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Replies (5)0
Replies (5)
Mondo's replyOfficial
10 Dec 2021, 08:59Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO160453
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO160453
Regards,
The Mondo Team
Best regards,
Mondo's reply10 Dec 2021, 08:59
Official
Good day,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO160453
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO160453
Regards,
The Mondo Team
Best regards,
's updateReviewer Update
17 Dec 2021, 09:50 My case number refers RCO160453. 7 days later and I still did not have feedback from you guys
's update17 Dec 2021, 09:50
Reviewer Update
My case number refers RCO160453. 7 days later and I still did not have feedback from you guys
Mondo's replyOfficial
17 Dec 2021, 14:58Hi Martin,
Trust you are well.
Please note that your query has been escalated to the relevant department in order to finalize your application.
Once we receive feedback, we will advised you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department in order to finalize your application.
Once we receive feedback, we will advised you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply17 Dec 2021, 14:58
Official
Hi Martin,
Trust you are well.
Please note that your query has been escalated to the relevant department in order to finalize your application.
Once we receive feedback, we will advised you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the relevant department in order to finalize your application.
Once we receive feedback, we will advised you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Best regards,
's updateReviewer Update
23 Dec 2021, 15:30Still no feedback. I don't know to where or whom you escalated the matter, but they do clearly not care just like you guys. You say finalizing my application? I received a message from you guys last month that a sim card has been allocated to me? Then you say there is no stock? I don't think you guys know what is going on in your own business. Please cancel this order completely. I will for the last time go on to your website and try and order! Useless!!!!!
's update23 Dec 2021, 15:30
Reviewer Update
Still no feedback. I don't know to where or whom you escalated the matter, but they do clearly not care just like you guys. You say finalizing my application? I received a message from you guys last month that a sim card has been allocated to me? Then you say there is no stock? I don't think you guys know what is going on in your own business. Please cancel this order completely. I will for the last time go on to your website and try and order! Useless!!!!!
Mondo's replyOfficial
29 Dec 2021, 10:19Hi Martin,
Trust you are well.
Please note that we are still awaiting feedback regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we are still awaiting feedback regarding your query.
Regards,
The Mondo Team
Best regards,
Mondo's reply29 Dec 2021, 10:19
Official
Hi Martin,
Trust you are well.
Please note that we are still awaiting feedback regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we are still awaiting feedback regarding your query.
Regards,
The Mondo Team
Best regards,