EE
Elaina E
1 reviews | Active since Feb 2022
23 Feb 2022, 10:58
Think twice
Quick to sell contracts but if in need of assistance there is non. I app**** for 2 upgrades and 1 new Contract I received 2 upgrades and 2 new contracts. On TV as advertised you get 20gig once off I never received not on any of the 2 new contracts. Have been struggling to get things resolved for over 2 weeks now. Quite the headache makes you wonder if it is worth is.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
23 Feb 2022, 11:13Good day Elaina,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189035
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189035
Regards,
The Mondo Team
Mondo's reply23 Feb 2022, 11:13
Official
Good day Elaina,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189035
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO189035
Regards,
The Mondo Team
Mondo's replyOfficial
07 Mar 2022, 09:48Hi Elaina,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your dispute has been deemed invalid (not in your favor), as the sales agent did not advise that you will be receive 20GB once off data.
Your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your dispute has been deemed invalid (not in your favor), as the sales agent did not advise that you will be receive 20GB once off data.
Your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply07 Mar 2022, 09:48
Official
Hi Elaina,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your dispute has been deemed invalid (not in your favor), as the sales agent did not advise that you will be receive 20GB once off data.
Your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly note that your dispute has been deemed invalid (not in your favor), as the sales agent did not advise that you will be receive 20GB once off data.
Your query will now be closed.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team