aM
adli M
1 reviews | Active since Feb 2022
11 Feb 2022, 15:07
******* THAT LIE
Lies at point of sale. Jason the sales advisor sold me a plan and i agreed but when received the sim card the benefits that i got was not what was mentioned over the phone. mondo is money hungry ******* and does not care about their customers but rather how much money they can get from their clients. the service agent Sasha was not helpful and no empathy shown
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Mondo's replyOfficial
11 Feb 2022, 15:53Good day Adli,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183577
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183577
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Feb 2022, 15:53
Official
Good day Adli,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183577
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO183577
Regards,
The Mondo Team
Best regards,