******* / ***** / Misleading
<p>Free Vodacom promotional item (Vodacom Tab 10) has suddenly become an additional contract. In the call I numerously asked if I will be billed for the tablet as I don't want another contract. The Sales person said it's a promotional item with no charge. Today I get a bill for an additional contract!!!!! I want this sorted out. I'm NOT paying for an additional contract I never wanted in the first place!!!!</p>
Good day Mark,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Mark,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Still waiting on feedback from Kimona. She said she will be getting back to me on the same day after our call (28 September 2016). REF 65325
Still waiting on feedback from Kimona. She said she will be getting back to me on the same day after our call (28 September 2016). REF 65325
I've been helped by Mondo Risk and Fruad investigator Balungile Bianca Qwabe and it was found that I was not at fault and contract cancellation is in progress. I will review this rating in a month depending if Mondo follows through with their promises
I've been helped by Mondo Risk and Fruad investigator Balungile Bianca Qwabe and it was found that I was not at fault and contract cancellation is in progress. I will review this rating in a month depending if Mondo follows through with their promises
Sasha from Mondo contact me back please. I can't seem to get hold of you on the number that was SMS'd to me
Sasha from Mondo contact me back please. I can't seem to get hold of you on the number that was SMS'd to me