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Christiaan B

1 reviews | Active since Oct 2019

12 Sept 2022, 16:50

*******

Worst experience i have ever had.

I was contacted by them to "Upgrade" my mtn package. Everything was sent to me they selected the wrong packages after confirming which packages i want. This was 6 July 1 day later i called them to change it back to how it was. They said no problem but i was billed more than i always pay. Second month SAME THING.

i phone them and they tell me i have been using pro rata. and they have only changed my account back on the 5th of september. I have Proof of where i said they have to change my account back on 6 July

How is it my fault if you took 2 months to reverse YOUR MISTAKE in the first place???

The fact that MTN is doing business with you is disgusting. Common day *******.

0
Replies (3)
Mondo
Mondo's reply12 Sept 2022, 16:52
Official
Good day Christiaan,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO247551
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply15 Sept 2022, 12:52
Official
Hi Christiaan,

Trust you are well.

Please note that we have escalated an urgent credit request to the MTN department.

Once we receive feedback, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply17 Oct 2022, 11:14
Official
Good Day Christiaan,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team