kM
khanyisile M
1 reviews | Active since Feb 2019
03 Jul 2020, 23:39
*******
I accepted a router deal on 01.07.2020, your consultant Annie advised that my first billing would be at the end of August. I haven't received the router and you have already debited my account. I was advised that I can cancell the contract and change my mind within 7 days. I would like to cancel this contract with immediate affect, how can you debit my account for something that I have not received? That is *****ing. Clearly not a trustable supplier.
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Replies (2)
Mondo's replyOfficial
06 Jul 2020, 08:19Good Day Khanyisile,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's reply06 Jul 2020, 08:19
Official
Good Day Khanyisile,
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Mondo's replyOfficial
06 Jul 2020, 11:10Good Day Khanyisile,
As discussed with Kimona, please note that your query is resolved.
We have arranged for an urgent delivery to be done.
Our team will also be making arrangements to compensate you once your contract is activated.
Should you have any further queries please call or email our team.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that your query is resolved.
We have arranged for an urgent delivery to be done.
Our team will also be making arrangements to compensate you once your contract is activated.
Should you have any further queries please call or email our team.
Kind Regards,
Mondo Team
Mondo's reply06 Jul 2020, 11:10
Official
Good Day Khanyisile,
As discussed with Kimona, please note that your query is resolved.
We have arranged for an urgent delivery to be done.
Our team will also be making arrangements to compensate you once your contract is activated.
Should you have any further queries please call or email our team.
Kind Regards,
Mondo Team
As discussed with Kimona, please note that your query is resolved.
We have arranged for an urgent delivery to be done.
Our team will also be making arrangements to compensate you once your contract is activated.
Should you have any further queries please call or email our team.
Kind Regards,
Mondo Team