NM
Nerisa M
1 reviews | Active since Nov 2021
02 Feb 2023, 07:58
*******
Sold me a Contract With Faldo info I cancelled immediately they still billing me over 6 months-‘they are ******* do not do business with them
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
02 Feb 2023, 08:11Good day Nerisa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO246129
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO246129
Regards,
The Mondo Team
Mondo's reply02 Feb 2023, 08:11
Official
Good day Nerisa,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO246129
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO246129
Regards,
The Mondo Team
NM
Nerisa M's updateReviewer Update
02 Feb 2023, 11:55I have been waiting for this cancel from July 2022, still being billed now I need your to refund me 7 months you have been taking my money yet you have given me NO service- I want my credit done
ASAP!!!!!!
ASAP!!!!!!
NM
Nerisa M's update02 Feb 2023, 11:55
Reviewer Update
I have been waiting for this cancel from July 2022, still being billed now I need your to refund me 7 months you have been taking my money yet you have given me NO service- I want my credit done
ASAP!!!!!!
ASAP!!!!!!
Mondo's replyOfficial
03 Feb 2023, 14:16Hi Nerisa,
Trust you are well.
Please note that the MTN contract has been cancelled and deactivated.
A request has been sent to the MTN Team to assist with an urgent refund.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN contract has been cancelled and deactivated.
A request has been sent to the MTN Team to assist with an urgent refund.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply03 Feb 2023, 14:16
Official
Hi Nerisa,
Trust you are well.
Please note that the MTN contract has been cancelled and deactivated.
A request has been sent to the MTN Team to assist with an urgent refund.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN contract has been cancelled and deactivated.
A request has been sent to the MTN Team to assist with an urgent refund.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
17 Mar 2023, 14:51Hi Nerisa,
Trust you are well.
Please note that MTN has passed a new credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has passed a new credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply17 Mar 2023, 14:51
Official
Hi Nerisa,
Trust you are well.
Please note that MTN has passed a new credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that MTN has passed a new credit to your MTN account.
Credit Reference Number: SR# ***
Adjustment Number: MC***
We do apologize for the delay.
Regards,
The Mondo Team