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Euwyn D
1 reviews | Active since Feb 2023
22 Feb 2023, 18:13
*******
These ppl are robbing me with my mtn, I'm calling and ffg up from Nov 2022 and still no luck they are now over debiting me and when I reversed it because they dragging there feet to sort my Acc they saying I owe money and my lines are suspended. The customer service is pathetic as every time I call I'm told they escalating the problem, the customer service manager vasigan Naidoo is just as bad as he is avoiding me by not taking my calls and telling the employees to lie by saying he not working there anymore. I just want my account sorted and if I don't get any help the only option is to go legal. Rewards Co is handling the finances.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Feb 2023, 19:50Good day Euwyn D,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO353400
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO353400
Regards,
The Mondo Team
Mondo's reply22 Feb 2023, 19:50
Official
Good day Euwyn D,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO353400
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO353400
Regards,
The Mondo Team
Mondo's replyOfficial
28 Mar 2023, 11:01Good Day Euwyn,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply28 Mar 2023, 11:01
Official
Good Day Euwyn,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team