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STEPHEN O

1 reviews | Active since Jul 2022

04 Jul 2022, 15:44

*****ts to say the least

They have been taking money off my bank account for the past 8 months and I am not even a client off them, I have contacted them more than 20 times and they just dont help. I have opened a case against them by the Onbutsman. Worst company and service ever

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Replies (3)
Mondo
Mondo's reply04 Jul 2022, 15:45
Official
Good day Stephen,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO189457
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply06 Jul 2022, 16:17
Official
Hi Stephen,

Trust you are well.

Please note that there was an MTN application that was processed in 2021.

If you did not agree to this contract, please send us the below documentation and we will escalate this to the MTN ***** team for assistance with a cancellation.

Documents Required: 
  1. Certified Copy of ID
  2. Affidavit from SAPS 
  3. Proof of Address

You may send your documents to ***.

The contract agreement of the deal has been emailed to you.

Regards,

The Mondo Team
Mondo
Mondo's reply21 Jul 2022, 13:24
Official
Hi Stephen,

Trust you are well.

Please note that the MTN line has been canceled and deactivated.

Due to the above, your query will now be closed.

Should you require further assistance, you may contact our Customer Care Team.

Have a lovely day further.

Regards,

The Mondo Team