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Caswell M

1 reviews | Active since Sept 2017

16 Aug 2021, 12:09

They rob people

This is a second complain about mondo and their useless service. My husband took a sim only data contract but now we realise its not what we agreed upon. We want to cancel our contract because this is a ****************.

0
Replies (3)
Mondo
Mondo's reply16 Aug 2021, 12:24
Official
Hi Bridget,
 
Thank you for taking the time to write to us about your cancellation query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO129604
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply23 Aug 2021, 12:46
Official
Hi Bridget,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact the account holder.

Kindly advise what is a convenient time to make contact.

Regards,
The Mondo Team
Mondo
Mondo's reply02 Sept 2021, 12:49
Official
Hi Bridget,

Trust you are well.

Please note that we have made contact with the account holder, and explained the process of data allocation.

A confirmation SMS has been sent.

You query is resolved a will be closed.

For further queries, you may contact our Customer Care Team.

Regards,
The Mondo Team