SM
Simphiwe M
1 reviews | Active since Oct 2022
23 Oct 2023, 23:21
They promise to cancel but they never do
Do not take contract with MTN and Mondo they are a ****. You agree with an offer next thing the price increase after they deliver. You cancel within 7 days but they never cancel on their side. Next thing they say you owe them for the service they did not provide.
I sent emails Mondo promise to credit me but they never do.
Helpful (0)
Replies (1)0
Replies (1)
Mondo's replyOfficial
24 Oct 2023, 08:39Hi Simphiwe,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Your cancellation was escalated to MTN and we have sent an urgent follow up.
Your Case Number is: RCO446235.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Your cancellation was escalated to MTN and we have sent an urgent follow up.
Your Case Number is: RCO446235.
Regards,
The Mondo Team
Mondo's reply24 Oct 2023, 08:39
Official
Hi Simphiwe,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Your cancellation was escalated to MTN and we have sent an urgent follow up.
Your Case Number is: RCO446235.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Your cancellation was escalated to MTN and we have sent an urgent follow up.
Your Case Number is: RCO446235.
Regards,
The Mondo Team