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Siyabulela B

1 reviews | Active since Feb 2016

22 Feb 2023, 09:04

They mislead me into taking MTN 100GB data sim contract that doesn't exist

They mislead me into taking MTN 100GB data sim contract that doesn't exist. When I took the contract the consultant said it was a 100GB Anytime Data contract. So I signed up. A month later they sent me an 80GB instead of 100GB. I contacted them for clarity and they said I signed up for an 80GB contract. They said they will investigate. A week later they texted me saying my complaint was invalid. I asked for phone recordings. They referred me to MTN. MTN referred me back to Mondo. I called Mondo again and they referred me back to MTN saying their policy doesn't allow them to send phone recordings to customers. Again MTN sent me back to them. Yet again they refused to send me the recordings. The consultant was so freaking rude!!

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Replies (7)
Mondo
Mondo's reply22 Feb 2023, 09:24
Official
Good day Siyabulela,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the relevant department for urgent assistance.

Once we receive feedback, we will advise you accordingly.
 
Your Case Number is: RCO337309

Regards,
 
The Mondo Team
Mondo
Mondo's reply27 Feb 2023, 09:05
Official
Hi Siyabulela,
Trust you are well.
Please note that your recent MTN dispute was deemed invalid (not in your favor), as the sales agent provided you with the correct information regarding the data allocation.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
  • Visit your nearest MTN direct store
  • Whilst at the store, contact us on ***
  • Our customer care team will complete authentication and request to speak to the store consultant
  • The call will be uploaded to the store and you may listen to the call at the store

Have a lovely day further.
Regards,
The Mondo Team
Mondo
Mondo's reply05 Apr 2023, 08:13
Official
 Hi Siyabulela,

Thank you for reaching out to us.

We do apologize for the inconvenience caused.

As per our records, your query was deemed invalid, as the sales agent processed the correct deal for you as per the sale call recording.

The agent offered you 100GB for R299. As per the investigation findings, the sales agent did not offer you 120GB.

Regards,

The Mondo Team 
SB
Siyabulela B's update05 Apr 2023, 09:20
Reviewer Update
You people are dishonest!!!! So if you now say my current deal is 100GB for R299, why am I receiving 80GB for R337.55?

Please stop playing games with me. You know that in the sale's recordings your agent mentioned 120GB! I think I am done with your tricks now, I am escalating this to the Ombudsman!
Mondo
Mondo's reply05 Apr 2023, 09:42
Official
Hi Siyabulela,

Trust you are well.

Please note that a reassessment has been logged to have the sale call listened to.

Once we receive feedback, we will be in touch with you.

Regards,

The Mondo Team
SB
Siyabulela B's update20 Apr 2023, 07:53
Reviewer Update
I have given you enough to give me a feedback. You have until the end of business day today (20/04/2023) before I escalate this matter to Ombudsman!
Mondo
Mondo's reply24 Apr 2023, 15:55
Official
 Hi Siyabulela,
Trust you are well.
Please note that your MTN reassessment was deemed invalid (not in your favor), as the sales agent provided you with the correct information regarding the MTN contract.
You may contact us on *** for further assistance.
Should you require the sale call recording, you may follow the below.
  • Visit your nearest MTN direct store
  • Whilst at the store, contact us on ***
  • Our customer care team will complete authentication and request to speak to the store consultant
  • The call will be uploaded to the store and you may listen to the call at the store

The above query will now be closed.

Have a lovely day further.
Regards,
The Mondo Team