They make to much money to be worrying about a potentially a new client, two contracts canceled no feedback at all, not good for you company name at all

Hi all, I don't have much to say besides the disappointment from Mondo, I app**** for a MTN contract some time back till date no response however I went to track my order on the website only for it to say canceled, then I did one few days back with vodacom again no feedback or phone calls, I went on this evening to have a look again canceled, I don't know how they operate, I feel if they dont want to assist they just cancel the order, I then went to vodacom directly and got my contract, it's clear they are making too much money to be worrying about one client, this is somewhat disappointing and I feel that me as a client or a potential client is not important at all and they don't care about new customers.