1 reviews | Active since Jun 2020
THESE GUYS ARE ************
YET AGAIN: THEFT AND/OR ***** YOU BE THE JUDGE. So between MTN, Mondo and FNB another R2500 has just been ****** out of my account. I am so angry I don't know what to do with myself. I have a contract with MTN that was CANCELLED in MAY due to lying by the Mondo sales lady to get the sale. I have been paying for this ********** contract since FEBRUARY. The contract is for R299. In July in desperation I instructed my bank, FNB, to reverse the DO, which they did. The next month, August, MTN deducted R609 from my account. How is this possible. I HAVEN'T AUTHORISED THIS AMOUNT. I complained on this platform, as my last resort because no one is listening. The only company to respond was Mondo. They gave me a reference number and said they would look into it. In the meantime my other DO bounced, the bank charged me R115 for the reversal and ai had the irritation of having to repay those debit orders. So last month I was R750 out of pocket. This morning I wake up to find that MTN have now taken R2065 from my account. AGAIN HOW IS THIS POSSIBLE I HAVE NOT AUTHORISED THIS AMOUNT. WHAT IS THIS FOR? ON A CONTRACT FOR R299 THAT HAS BEEN CANCELLED. THEY HAVE ACKNOWLEDGED THAT THE ACCOUNT WAS **********. THEY HAVE GIVEN ME A CONFIRMATION THAT THEY HAVE CANCELLED THE CONTRACT AND YET THIS **** JUST CONTINUES. I GUESS THE NEXT STEP IS THE OMBUDSMAN. And of course my other DO bounced and yet again FNB have charged ME R115 for the reversal fees. I AM ABSOLUTELY SICK OF THIS ****. SORT IT OUT AND GIVE ME BACK MY MONEY!!!!!!!!
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129355
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO129355
Regards,
The Mondo Team
