MS
Moira S
1 reviews | Active since Mar 2009
17 Dec 2021, 09:53
There should be a zero stars rating for this company - one star is way too high
Riduculous organisation - why on earth does MTN, and the others, use this company?
Was approved for an upgrade on 22/11/21. Assured it would be delivered in 5 working days, nothing. Held on for call centre for 20 odd minutes, was assured it would be delivered in another "week or so" as they had supply problems. Still nothing on 17/12/21. No communication from them to their customers, either, to explain the problem. Do not bother to apply for a phone through this omnishambles of a company. When I eventually get through to their help line it will be to cancel my order.
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Mondo's replyOfficial
17 Dec 2021, 09:59Hi Moira,
Trust you are well.
Thank you for taking the time to write to us about your MTN application status enquiry.
Please note that your application is in an in-progress status and we have escalated for your application to be finalized to the relevant department.
We do apologize for the delay and inconvenience caused.
Once your order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Case Number: RCO162450
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN application status enquiry.
Please note that your application is in an in-progress status and we have escalated for your application to be finalized to the relevant department.
We do apologize for the delay and inconvenience caused.
Once your order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Case Number: RCO162450
Regards,
The Mondo Team
Mondo's reply17 Dec 2021, 09:59
Official
Hi Moira,
Trust you are well.
Thank you for taking the time to write to us about your MTN application status enquiry.
Please note that your application is in an in-progress status and we have escalated for your application to be finalized to the relevant department.
We do apologize for the delay and inconvenience caused.
Once your order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Case Number: RCO162450
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN application status enquiry.
Please note that your application is in an in-progress status and we have escalated for your application to be finalized to the relevant department.
We do apologize for the delay and inconvenience caused.
Once your order is dispatched to the courier company, DSV couriers will be in contact with you in order to set an appointment for delivery.
Case Number: RCO162450
Regards,
The Mondo Team