1 reviews | Active since Sept 2019
THEFT. ******** DEBIT ORDER.
Where does one even being with MTN? They are quite clearly short of cash.
I opened an account with MTN on 25 May 2021. As soon as I got my sim card it stated that it was not compatible with my device so I IMMEDIATELY called MTN and MONDO to cancel and close this account and sim card.
I was well within my rights to do this and did not have to pay a cancellation fee as I was with the time frame of the cooling off period. I received confirmation that the contract was cancelled and that the account was closed.
However, come June 2021 MTN takes money off of my account. I then re-phone MTN and MONDO to RE-CANCEL and RE-CLOSE my account. To which AGAIN I got confirmation of such.
Yet here we are, July 2021 and guess what the useless dynamic duo of MTN and MONDO have debited my account AGAIN.
How useless can two groups of people be? TAKE ME OFF OF YOUR BOOKS. CLOSE MY ACCOUNT AND REMOVE ME FROM YOUR SYSTEMS.
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129348
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129348
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
We can confirm that your contract is not active on the MTN system.
Our team will escalate this to MTN to arrange for you to be credited whatever is due to you.
Regards,
The Mondo Team
Please note that our team has attempted contacting you with no success.
We can confirm that your contract is not active on the MTN system.
Our team will escalate this to MTN to arrange for you to be credited whatever is due to you.
Regards,
The Mondo Team
You have tried to contact me ONCE an entire week later since I laid this complaint and made this review.
Tell them to REMOVE me off of their systems as I get DAILY harassing SMS's of an unpaid account, threats of blacklisting, and them threatening to cancel a contract I don't even have?
Clearly, somewhere someone is not clicking and still has me on their systems - which is affecting MY credit score. Because of the incompetence of yourselves andMTN?
Get this sorted, once and for all.
You have tried to contact me ONCE an entire week later since I laid this complaint and made this review.
Tell them to REMOVE me off of their systems as I get DAILY harassing SMS's of an unpaid account, threats of blacklisting, and them threatening to cancel a contract I don't even have?
Clearly, somewhere someone is not clicking and still has me on their systems - which is affecting MY credit score. Because of the incompetence of yourselves andMTN?
Get this sorted, once and for all.
Please note that our team has made multiple attempts contacting you with no success.
Our team has requested for MTN to advise why you are still being billed although the contracts are cancelled.
We will revert with feedback.
Regards,
The Mondo Team
Please note that our team has made multiple attempts contacting you with no success.
Our team has requested for MTN to advise why you are still being billed although the contracts are cancelled.
We will revert with feedback.
Regards,
The Mondo Team