THEFT AND INCOMPETANCE

COMPLAINT REFERENCE NUMBER 6251

I was called by a Mondo Mobile operator during June/July 2017 and asked whether i would like a free gift. I explicitly asked the operator if said gift was for free. She said yes.

A modem of some sort was delivered to my offices shortly after which contained a leaflet containing "contractual terms" that I had never seen before. The terms stated that the modem remained the property of Mondo which is in complete contradiction to what the operator said. Notwithstanding the fact that the terms themselves were absolutely ridiculous, I was astonished that a seemingly professional company would think it acceptable and contractually binding to simply deliver "terms of agreement" and then consider same as binding on the customer.

To my later and further astonishment I noticed monthly debit order going off my account and I immediately proceeded to lodge a complaint.

On 14 December 2017 I received a call from one of your operators who informed me that my complaint had been reviewed, that the complaint was valid and that a founding had been made in my favour.

I was further informed that all further incorrect debit orders would be stopped and the funds paid back within 14 to 21 working days.

It has now been more than 30 working days and an incorrect debit order for January 2018 has gone off again and no monies have been refunded to date.

It is as a direct result of the incompetence of your staff that I have been made to suffer considerable stress, discomfort and financial loss in trying to correct this mistake by your company. I have spent countless hours calling your company and directing complaints in order to sort this out.

Confirm as a matter of extreme urgency when payment of the monies owed to me will be received and confirm that all further unauthorised debit orders have been stopped.

Regards,