The worst service ever seen

<p>You know sales people ... they ... call you from no where (God only) knows where they get your number! </p> <p>I was called about two weeks ago by a sales team leader for Mondo representing Telkom mobile for this fantastic deal as he put it. The idiot i were i listened since my current contract was coming to an end - i ask the guy (Shuan) to call me back the next day as i first want to find out from my current provider what i need to do - True as bob the next day shaun called me back at 9am - it was all bells and wistles promises.</p> <p> </p> <p>I explained to him i will only move over to telkom if i can keep my current number and i was assured all can be done - so i paid R216 for early cancellation with the current provider. he also explained the momentum i put in my new sim card in the new phone the new contract wil be activated - so last week after late delivery from the couriers i went to Telkom mobile in kollonade centre - the moment i spoke to the unfriendly staff there i realised i will have a bad experience - she said she can not help in activating the contract i need to contact mondo - so i did - i called ********** 666 - i were holding on for 1hour - do take into account now that my phone was cancelled and i had to use someone elses phone - then 1 minute past 4 i called back only to hear a voice recording that office hours are monday to friday 8-4. Since this was a Friday it meant i were without a phone for the whole weekend.</p> <p> </p> <p>Monday morning i called mondo again - after holding on for another hour i spoke to Christine Micheals - to say i were upset and not friendly is an understatement - she assured me she will take my case in her hands and make sure every thing will be operational - she also assured she will have shaun contact me - this was at 8.07 - today is tuesday and im yet to hear anything - i called back the same day about two hours later @ 10. 17 - after another 30 minutes of holding - take into account - im calling from another persons phone, i spoke to Melisha Ramlingam - we had the same chat again - i specifically asked her to keep me in the loop and i asked her to call me back at 13.00hrs even to say "we are working on it" since that is good service - it is tuesday - Melisha still hasnt called back for that update - instead some other lady called and tried to assist at 13.00hrs - since i was driving i could not take down her name - she explained the process and said she will send me an sms which she did - i confirmed the number as per the sms - she then explained she will send me another two sms and told me what to do and not to do - i have not receive these sms's yet ... whats more is the phone cut out shortly after that - she did not call back and i havent heard from her or anyone at Mondo.</p> <p> </p> <p>The service is the worst i've ever experienced and it seems as this Shuan fella from the sales department has the attitude of " sale done **** YOU"</p> <p> </p> <p>I WOULD LIKE TO URGE THE PEOPLE OUT THERE TO BE CAREFULL WHEN DEALING WITH MONDO AND TELKOM - IT SEEMS IM IN A SPOT OF BOTHER HERE AND I CAN NOW NOT GET OUT OF THIS CONTRACT - BUT YOU CAN - DO NOT DO BUSINESS WITH THESE PEOPLE !!!!</p> <p> </p> <p>Jaco Smith </p>