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JK
Jabulani K

1 reviews | Active since Sept 2021

13 Sept 2021, 12:52

THE WORST SERVICE EVER!!! LIES !!!!

The worst company I have ever dealt with , I have never seen such incompetence and lies!!!! I got my sim card from them on the 3rd of September and was advised it will be active within 48hrs, over a week later and I am still sitting with a 80G sim card which is not active, every follow up with them , you are fed LIES!!!!! And I guarantee , come month end , they will debit my account , without fail!!!

0
Replies (11)
Mondo
Mondo's reply13 Sept 2021, 12:58
Official
Hi Jabulani,
 
Thank you for taking the time to write to us about your Telkom activation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO136411
 
Regards,
 
The Mondo Team
JK
Jabulani K's update13 Sept 2021, 13:01
Reviewer Update
Cancel the contract please, I have had ENOUGH!!!!!!!!!!I have never been treated like such an idiot in my life, I want a full refund of my money and come collect your sim card , cancel the contract, I will contact Telkom direct and take out a contract with them rather ... Its unacceptable that I must sit with a sim card since the 3rd of September which to date is still not active.
Mondo
Mondo's reply13 Sept 2021, 13:04
Official
Good day,

Please note that an urgent activation has been re-escalated to the Telkom activations team.

We will ensure that activation is done ASAP.

We do apologize for the delay and inconveniences caused.

Regards,
The Mondo Team
JK
Jabulani K's update13 Sept 2021, 13:26
Reviewer Update
When you say ASAP, how long will this ASAP take? Because if the sim card is not activated within an hour, dont bother anymore, you can cancel and refund my money and come collect your sim card.
Mondo
Mondo's reply13 Sept 2021, 13:34
Official
Good day,

Please note that you will be updated before close of business today.

We do apologize for the delay and inconveniences caused.

Regards,
The Mondo Team
JK
Jabulani K's update13 Sept 2021, 13:36
Reviewer Update
Like I said, if it is not active within the next hour, the only update I expect from your company is telling me that my money has been refunded and the contract has been cancelled and advising me on collection date for the sim card.

Mondo
Mondo's reply13 Sept 2021, 13:50
Official
Good day,

Trust you are well.

Please note that your Telkom activation has been done.

Kindly remove the sim card from your device for 1 hour, reinsert into your device and you will receive connectivity.

Your query has been resolved and will be closed.

Should you require further assistance, please contact our Customer Service team. 
Regards,
The Mondo Team
JK
Jabulani K's update13 Sept 2021, 13:57
Reviewer Update
Hi, I will get back to you at 3pm to advise if it is working or not.
Mondo
Mondo's reply13 Sept 2021, 14:06
Official
Good day,

Noted.

Regards,
The Mondo Team 
JK
Jabulani K's update13 Sept 2021, 14:22
Reviewer Update
Sim card is finally active ...
Mondo
Mondo's reply13 Sept 2021, 14:24
Official
Hi Jabulani,

Trust you are well.

Thank you for the above confirmation.

Regards,
The Mondo Team