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Zanele D

1 reviews | Active since Jul 2022

13 Aug 2022, 08:48

The worst company

I cancelled a contract about a month ago and I was told that cancellation usually takes 14 days maximum. I have to call every week to do a follow up and I'm still being told that the contract is still active. I returned the product less than a week after receiving it yet I'm still being billed for it.

They trick you into a contract then say you can cancel when they deliver the product. They just full of lies

0
Replies (3)
Mondo
Mondo's reply13 Aug 2022, 09:26
Official
Good day Zanele D,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultants to contact you and assist with your query.

Reference number: RCO259901
 
Regards,
The Mondo Team
Mondo
Mondo's reply20 Aug 2022, 14:47
Official
Hi Zanele,

Trust you are well.

Please note that your MTN cancellation is currently in-progress.

Once we receive an update, we will advise you accordingly.

We do apologize for the delay.

Regards,

The Mondo Team
Mondo
Mondo's reply03 Sept 2022, 12:18
Official
Good Day Zanele,

Trust you are well.

Please note that your MTN line has been cancelled and deactivated.

As per the MTN system, credit was passed to your MTN account.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team