SZ
Senzi Z
1 reviews | Active since Sept 2021
09 Nov 2021, 10:07
The worst and *********** people
Mondo is the worst company to contract with. I made a cancellation about a month ago but then it was not processed, then MTN debited me but when I contacted Mondo to enquire about this but no one is giving me a solution but all I hear is that the matter is being escalated and every urgent is telling me the very same lie all the time I contact them. So, I would not recommend them to anyone because it seems as if they don't care if you are sorted or what. The worst people I have ever had to deal with
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Replies (1)Mondo's replyOfficial
09 Nov 2021, 10:10Hi Senzi,
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation.
As per our records, an urgent cancellation has been escalated to the relevant department for assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO149689
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation.
As per our records, an urgent cancellation has been escalated to the relevant department for assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO149689
Regards,
The Mondo Team
Mondo's reply09 Nov 2021, 10:10
Official
Hi Senzi,
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation.
As per our records, an urgent cancellation has been escalated to the relevant department for assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO149689
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation.
As per our records, an urgent cancellation has been escalated to the relevant department for assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO149689
Regards,
The Mondo Team
