MM
Mamsy M
1 reviews | Active since Sept 2021
28 Sept 2021, 10:10
The whole Mondo team
Very poor service they sold me mtn data packet for R99 only to find out that they signed me up for 200 minutes at R199. I'm very disappointed I've been complaining but this but they are not even making an effort to sort this mess.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
28 Sept 2021, 10:21Hi Mamsy,
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139107
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139107
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 10:21
Official
Hi Mamsy,
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139107
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN contract.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO139107
Regards,
The Mondo Team
MM
Mamsy M's updateReviewer Update
28 Sept 2021, 11:52And I have been waiting for the R398 that you said you'll compensate me due to the inconvenience caused I have sent my bank statement to Vasigan Naidoo but still waiting
MM
Mamsy M's update28 Sept 2021, 11:52
Reviewer Update
And I have been waiting for the R398 that you said you'll compensate me due to the inconvenience caused I have sent my bank statement to Vasigan Naidoo but still waiting
Mondo's replyOfficial
28 Sept 2021, 11:58Good day,
Please note that we will provide you with feedback before COB today.
Regards,
The Mondo Team
Please note that we will provide you with feedback before COB today.
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 11:58
Official
Good day,
Please note that we will provide you with feedback before COB today.
Regards,
The Mondo Team
Please note that we will provide you with feedback before COB today.
Regards,
The Mondo Team
MM
Mamsy M's updateReviewer Update
30 Sept 2021, 09:00I am still waiting for the feedback
MM
Mamsy M's update30 Sept 2021, 09:00
Reviewer Update
I am still waiting for the feedback
Mondo's replyOfficial
30 Sept 2021, 16:48Good day,
Please note that we have escalated your query to MTN and once we receive feedback, we will advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that we have escalated your query to MTN and once we receive feedback, we will advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply30 Sept 2021, 16:48
Official
Good day,
Please note that we have escalated your query to MTN and once we receive feedback, we will advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that we have escalated your query to MTN and once we receive feedback, we will advised accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team