MD
Mark D
1 reviews | Active since Jul 2011
27 Sept 2022, 09:19
The service I never wanted
I app**** online for a contract upgrade with MTN on their website. The next day I was contacted by a number registered as iPhone 14 in Truecaller and I accepted the call. At no stage was I informed that I was communicating with a 3rd party, nor was it explained to me that I would be accepting a life cover/funeral plan policy under Mondo's stewardship. I feel hoodwinked into dealing with a company I never ever asked to have to deal with. The real salt in the wound is when they attempt to badger you into walking you through reviewing them positively on Hello Peter. I blame MTN for Mondo being in my life, I blame Mondo for being shady and predatory.
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
27 Sept 2022, 09:37Hi Mark,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the miscommunication and level of service that you have received.
Your concern has been acknowledged and this will be raised with the relevant department.
Case No: RCO277183
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the miscommunication and level of service that you have received.
Your concern has been acknowledged and this will be raised with the relevant department.
Case No: RCO277183
Regards,
The Mondo Team
Mondo's reply27 Sept 2022, 09:37
Official
Hi Mark,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the miscommunication and level of service that you have received.
Your concern has been acknowledged and this will be raised with the relevant department.
Case No: RCO277183
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the miscommunication and level of service that you have received.
Your concern has been acknowledged and this will be raised with the relevant department.
Case No: RCO277183
Regards,
The Mondo Team
Mondo's replyOfficial
03 Oct 2022, 14:47Hi Mark,
Trust you are well.
We have found that you have received your MTN device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply03 Oct 2022, 14:47
Official
Hi Mark,
Trust you are well.
We have found that you have received your MTN device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN device.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
MD
Mark D's updateReviewer Update
05 Oct 2022, 02:20What difference does it make whether I have received my phone or not? My complaint is that I did not want to deal with your company. Your awful service has been thrust upon me by MTN, and I have no idea why.
I thought the uninvited **** that is Mondo had left me, but alas. I have just received an sms stating that I will need to approve a "Mondo Admin fee" for R149 via my bank.
What fresh new hell is this? I'd like reiterate that I never ever contacted Mondo. Rather, Mondo contacted me on behalf of MTN. I app**** for an upgrade on the MTN website, and had never heard of Mondo until I was predatorily sold policies and fees by one of your salespeople. Someone who I believed at the time to be MTN and not a 3rd party at the time. I only found out I had been ****med once SMS's from Mondo confirming my policy came through.
How do you operate a company with such disingenuous tactics and then act surprised when people complain? This is obviously why you are on such a shady campaign to get positive Hello Peter reviews by making people feel obliged to praise you while guiding them through leaving positive feedback.
Please do not close the ticket, or indeed feel free to open a new one as I feel our journey is only beginning. As a wild idea, why not try phone me? You know, the most basic of customer service tactics...
I thought the uninvited **** that is Mondo had left me, but alas. I have just received an sms stating that I will need to approve a "Mondo Admin fee" for R149 via my bank.
What fresh new hell is this? I'd like reiterate that I never ever contacted Mondo. Rather, Mondo contacted me on behalf of MTN. I app**** for an upgrade on the MTN website, and had never heard of Mondo until I was predatorily sold policies and fees by one of your salespeople. Someone who I believed at the time to be MTN and not a 3rd party at the time. I only found out I had been ****med once SMS's from Mondo confirming my policy came through.
How do you operate a company with such disingenuous tactics and then act surprised when people complain? This is obviously why you are on such a shady campaign to get positive Hello Peter reviews by making people feel obliged to praise you while guiding them through leaving positive feedback.
Please do not close the ticket, or indeed feel free to open a new one as I feel our journey is only beginning. As a wild idea, why not try phone me? You know, the most basic of customer service tactics...
MD
Mark D's update05 Oct 2022, 02:20
Reviewer Update
What difference does it make whether I have received my phone or not? My complaint is that I did not want to deal with your company. Your awful service has been thrust upon me by MTN, and I have no idea why.
I thought the uninvited **** that is Mondo had left me, but alas. I have just received an sms stating that I will need to approve a "Mondo Admin fee" for R149 via my bank.
What fresh new hell is this? I'd like reiterate that I never ever contacted Mondo. Rather, Mondo contacted me on behalf of MTN. I app**** for an upgrade on the MTN website, and had never heard of Mondo until I was predatorily sold policies and fees by one of your salespeople. Someone who I believed at the time to be MTN and not a 3rd party at the time. I only found out I had been ****med once SMS's from Mondo confirming my policy came through.
How do you operate a company with such disingenuous tactics and then act surprised when people complain? This is obviously why you are on such a shady campaign to get positive Hello Peter reviews by making people feel obliged to praise you while guiding them through leaving positive feedback.
Please do not close the ticket, or indeed feel free to open a new one as I feel our journey is only beginning. As a wild idea, why not try phone me? You know, the most basic of customer service tactics...
I thought the uninvited **** that is Mondo had left me, but alas. I have just received an sms stating that I will need to approve a "Mondo Admin fee" for R149 via my bank.
What fresh new hell is this? I'd like reiterate that I never ever contacted Mondo. Rather, Mondo contacted me on behalf of MTN. I app**** for an upgrade on the MTN website, and had never heard of Mondo until I was predatorily sold policies and fees by one of your salespeople. Someone who I believed at the time to be MTN and not a 3rd party at the time. I only found out I had been ****med once SMS's from Mondo confirming my policy came through.
How do you operate a company with such disingenuous tactics and then act surprised when people complain? This is obviously why you are on such a shady campaign to get positive Hello Peter reviews by making people feel obliged to praise you while guiding them through leaving positive feedback.
Please do not close the ticket, or indeed feel free to open a new one as I feel our journey is only beginning. As a wild idea, why not try phone me? You know, the most basic of customer service tactics...
Mondo's replyOfficial
07 Oct 2022, 14:45Hi Mark,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
Mondo's reply07 Oct 2022, 14:45
Official
Hi Mark,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review for MTN.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Kind Regards,
The Mondo Team