BS
Brenda S
1 reviews | Active since Mar 2022
26 Oct 2023, 10:28
The pits of hell
Save yourself the headache, the poorest service you’ll ever experience on earth.
They delivered the wrong phone on the 23rd of September and I sent it back on the 27th of September.
Fast forward to the 26th of October and my contract still shows as active and they’ve debited my account. I’ve called the Mondo call centre more than 10 times and I’ve received no feedback.
The Customer service reps, are rude they’ll hear you’re frustrated and ask you “why did you call if you feel like you’re not getting helped”.
Terrible experience, biggest regret of my entire life.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
26 Oct 2023, 11:16Hi Brenda S,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Someone will contact you soon regarding your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Someone will contact you soon regarding your query.
Regards,
The Mondo Team
Mondo's reply26 Oct 2023, 11:16
Official
Hi Brenda S,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Someone will contact you soon regarding your query.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Someone will contact you soon regarding your query.
Regards,
The Mondo Team
BS
Brenda S's updateReviewer Update
02 Nov 2023, 08:39Hi,
My issue still remains, no one has called me, more than a month later.
Just lies.
My issue still remains, no one has called me, more than a month later.
Just lies.
BS
Brenda S's update02 Nov 2023, 08:39
Reviewer Update
Hi,
My issue still remains, no one has called me, more than a month later.
Just lies.
My issue still remains, no one has called me, more than a month later.
Just lies.
BS
Brenda S's updateReviewer Update
02 Nov 2023, 08:42Hi,
My issue still remains, no one has called me, more than a month later.
Just lies.
My issue still remains, no one has called me, more than a month later.
Just lies.
BS
Brenda S's update02 Nov 2023, 08:42
Reviewer Update
Hi,
My issue still remains, no one has called me, more than a month later.
Just lies.
My issue still remains, no one has called me, more than a month later.
Just lies.