1 reviews | Active since Aug 2021
The most terrible service ever.
On the 21st of July 2021 I was sold a telkom data contract by mondo which I agreed to but things turned sour when I was told that they were out of stock for the wifi router they sold me which I finally received on the 6th Aug with the Telkom Sim. After receiving the Sim I put in my phone only to find out its not activated and on the 12th Aug I called to follow enquire about the activation then was told it was supposed to be activated 48 hours after delivery but they had tech error then was promised it will be activated end of business on the day which never happened. Yesterday I called again and was told to hold the call because they were checking activation and should my call cut they will call back, which never happened until about 6 hours later I got sms from them telling me my Sim was activated and I should wait an hour then it will be working and again 6 hours later Sim still not activated. Today is Saturday and their office is closed am here sitting with a Sim which was received over a week ago but still not working and I can't even get help.
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO130704
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom Activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO130704
Regards,
The Mondo Team
Trust you are well.
Please note that a request for an urgent activation has been escalated to the relevant department.
Once activation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that a request for an urgent activation has been escalated to the relevant department.
Once activation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Please note that your Telkom activation has been done.
Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
