The most disgraceful service from Mondo!!!

Honestly, the worst experience I have received for a long time from a company. They just seem to have zero interest in helping a customer who is applying for new business, obviously that get enough business on the daily that they don't really care if you manage to sign up with them or not. I app**** for a contract phone on October 10th and today it is October 21st. There turn around time is apparently 1-3 business days, receive a call from an agent if approved and receive an SMS if you are declined. Well....... I've received nothing. Every time I call in to the customer care line, they say they can see an application, or they will escalate my case to a manager, or they will make a note on the system, or an agent will be in touch with me..... bla bla fish paste. I HAVE NOW HEARD IT ALL. I've tried the watsapp line, the agents just keep you hanging and you never get transferred over to a live agent, I've tried the web browser live chat with an agent, they just end the chat without even responding to you or solving your query. Honestly, it's so embarrassing that a company can operate this way and allow their agents to provide this kind of service to new client's.