MH
Manasseh H
1 reviews | Active since Jan 2022
25 Jan 2022, 15:01
The Misfire Saga...
My experience with Mondo hasn't been pleasant. I took a contract in 2019. The sales consultant sold me a phone that didn't the requirements has mentioned telephonically. Mondo did try to compensate me for the trouble which was a good thing.
The final blow came when I wanted to cancel my contract at the end of the 2 years. MTN said to me that my contract was set to be a 3 year contract. I contacted Mondo and had exchanged a few words and after 2 months of persistence, the contract was cancelled. Not a nice experience.
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Replies (1)Mondo's replyOfficial
25 Jan 2022, 15:04Hi Manasseh,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174744
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174744
Regards,
The Mondo Team
Mondo's reply25 Jan 2022, 15:04
Official
Hi Manasseh,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174744
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO174744
Regards,
The Mondo Team
