The agent was super friendly and helpful when I finally got to speak to him.

Wow! The agent was super friendly and helpful when I finally got to speak to him. (Had to wait about 15 minutes before there was an agent available.)

Suggestion for MTN…better automatic feedback on contract upgrades online? Eg: On email/app when the approval is underway; when the approval is done, why there’s a delay, updates on the process, that they are busy getting the order ready for shipment; estimated delivery date.

10/10 for agent….but my score is significantly lower for mtn as a company. Because I was not even sure that my upgrade application was successful. Yet turns out, my order was just out of stock…