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Thandeka M

1 reviews | Active since Nov 2020

14 Sept 2021, 06:52

That company it's good with pitching for you but when it's time to render their service it's bad

That company it's good with pitching for you but when it's time to render their service it's bad. They deducted money from my account yet my router took 3 weeks to be delivered and with a useless sim card, I still purchase data irregardless of I got a contract sim that they don't wanna activate. I called several times and no answer when they answered I demanded activation but it didn't happen. All I want it's to cancel this deal without them taking any more money from me

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Replies (3)
Mondo
Mondo's reply14 Sept 2021, 08:42
Official
Hi Thandeka,
 
Thank you for taking the time to write to us about your Telkom activation.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO136557
 
Regards,
 
The Mondo Team

Mondo
Mondo's reply15 Sept 2021, 10:17
Official
Hi Thandeka,

Trust you are well.

Please note that an urgent activation has been escalated to the Telkom activations team.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply17 Sept 2021, 09:51
Official
 Hi Thandeka,

 Trust you are well.
 
 Please note that your Telkom line has been activated.
 
 Kindly remove the sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
 
 Your query has been resolved and will be closed.
 
 For further enquiries, you may contact our Customer Care Team.
 
 Regards,
 The Mondo Team