MVDW
Mathilda Van Der Weshuizen

1 reviews | Active since Feb 2014

11 Aug 2020, 09:27

Thank you Serusha

At first I had a bad experience with Mondo when one of their consultants did not capture my details which caused a major delay in the finalization of my contract after which is tried to call and e-mail with no assistance being offered but then a lady by the name of #Serusha Perumal <***> contacted me and confirmed she would be assisting me which she did superbly, she phoned me back immediately confirming the state of my contract and what the problem was and confirmed that it would be sorted. She further stayed in constant contact me either via e-mail or phone to update me on the status, if it was not for her I would have rated Mondo a big fat Zero. Thank you Serusha for your assistance it is really appreciated when someone these days still take pride in their work.

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Replies (2)
MVDW
Mathilda Van Der Weshuizen's update12 Aug 2020, 15:52
Reviewer Update
I feel that I need to retract this compliment as finally the courier company arrives with the phone today only to be told by them that they cannot deliver the parcel due to MTN not sending an OTP request through to their service. I have never in life come across such *********** service providers. This query of mine has been running since 29 July and still it is not sorted. I have top ranking credit scores and feel that I have to move my business elsewhere. I cannot deal with this type of customer service or let me rather say, serious lack thereof.
Mondo
Mondo's reply21 Dec 2022, 11:50
Official
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