Terrible/NO service from MTN via MONDO for upgrade

Item: Mondo
Rating: 1
Author: Adele V

I have tried to upgrade one of my cellphone contracts for 2 months now. Keeps on asking me for a authentication letter. Send it, phone them again they log a query. Again sent authentication letter. Still no feedback for upgrade. Then I get sms to send application documents such as payslips. NOT A NEW APPLICATION, had this phone number and contract for 5 years. Phoned MONDO again. Query logged. Now 2 weeks, still NO FEEDBACK ON UPGRADE. I think I must just cancel this contract with MTN.

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Replies (1)

Mondo's replyOfficial

13 Apr 2022, 12:27

Good day,

Thank you for taking the time to write to us about your MTN query. We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO211681

Regards,

The Mondo Team

Mondo's reply13 Apr 2022, 12:27

Official