RE
Reo E
1 reviews | Active since Nov 2018
07 Nov 2022, 10:54
Terrible service , wrong contract given for what I app**** for
Opened a contract for myhome 100GB , Mondo put me on a 8Gb contract that is useless to me, I have sat on the phone with 3 different people for more then a hour, nothing resolved they say its my problem , Tried to email every contact available with no response .
They are unable to tell me anything other then that I app**** for the wrong contract , however on my emails it clearly states which contract I app**** for
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
07 Nov 2022, 10:57Good day Reo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO297125
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO297125
Regards,
The Mondo Team
Mondo's reply07 Nov 2022, 10:57
Official
Good day Reo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO297125
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO297125
Regards,
The Mondo Team
Mondo's replyOfficial
09 Nov 2022, 15:32Good Day Reo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 15:32
Official
Good Day Reo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Nov 2022, 10:12Hi Reo,
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the deal was processed correctly.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the deal was processed correctly.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply21 Nov 2022, 10:12
Official
Hi Reo,
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the deal was processed correctly.
Should you require the sale call recording, you may follow the below.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN dispute has been deemed invalid, as the deal was processed correctly.
Should you require the sale call recording, you may follow the below.
- Visit your nearest MTN direct store
- Whilst at the store, contact us on ***
- Our customer care team will complete authentication and request to speak to the store consultant
- The call will be uploaded to the store and you may listen to the call at the store
Have a lovely day further.
Regards,
The Mondo Team