Terrible service. Telkom and Mondo.

A debit order was deducted from my account in April. I waited for the mobile wifi device 3 weeks. Its 5 weeks later. For 2 weeks i have been struggling to get the simcard activated. Telkom vmcant help it should be done by Mondo. Mondo says they will escalate the matter. Still there is nothing happening. 5 weeks going now. The calls and emails are endless that i have made without any success. I am not interested in thisnproduct anymore and now they tell me they cant collect the product until the sim is active. So when will this be??????? This is the worst service ever.