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sakhumzi Z

1 reviews | Active since May 2015

01 Feb 2021, 21:01

Terrible Service Mondo

My name is sakhumzi zumana I have app**** for a contract phone with telkom network via Mondo.To my surprise the admin fee was deducted and the previous agent I spoke to assured me that immediately after the admin fee is deducted then the delivery of the phone will take place.But now im going from pillar to post every time when i contact Mondo I am given different stories about the delivery of my phone.

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Replies (8)
Mondo
Mondo's reply02 Feb 2021, 05:16
Official
Hi Sakhumzi, We have received your query and we are extremely sorry to hear about your bad experience. Kindly note that one of our dedicated consultants will be in contact with you during business hours to assist you with a possible resolution. Regards, The Mondo Team
sZ
sakhumzi Z's update03 Feb 2021, 09:17
Reviewer Update
I have never dealt with a company that pretends to care and value its customers and when it comes to servicing the customer the service becomes terrible.Someone called me yesterday and said she will keep me posted but when i contact mondo ill be getting a call no time given or aill be called around what time just blank ill be called.Customer service reps at Mondo that i dealt with Thulile Thandeka Zamokuhle all of them were not willing or keen to assist me and to put the cherry on top how in the world can all the managers in a business can go to a meeting all at the sane time and leave agents alone i find that hard to believe there should be atleast a senior person to look after the agents.I have also escalated this matter with Telkom directly because I have chosen telkom as the Network maybe they will help me to get the phone that I AM GOING TO PAY FOR IN THE NEXT 24 MONTHS..
Mondo
Mondo's reply03 Feb 2021, 09:26
Official
Hi Sakhumzi, Please note that our team has been working around the clock to assist with resolving your query.

We have attempted contacting you twice yesterday and again now with no success.

Kindly advise what time you will be available to speak to us.
 Regards, The Mondo Team
Mondo
Mondo's reply03 Feb 2021, 16:54
Official
Hi Sakhumzi,

We have attempted contacting you twice now with no success.

Kindly advise what time you will be available to speak to us.
 Regards, The Mondo Team
Mondo
Mondo's reply04 Feb 2021, 11:34
Official
Hi Sakhumzi,
As discussed with our consultant, please note that we are awaiting receipt of the stock in order to make delivery arrangements.

We will keep you updated on the progress of this.

Regards, The Mondo Team 
Mondo
Mondo's reply05 Feb 2021, 09:34
Official
Hi Sakhumzi,
Please note that Kim has attempted contacting you with no success.

Kindly note that your order is with the courier company and they will contact you to make delivery arrangements.

Please don't miss the call.

We will continue to keep you updated on the progress of this query.

Regards, The Mondo Team 
Mondo
Mondo's reply09 Feb 2021, 11:31
Official
Hi Sakhumzi,
As discussed with Kim, please note that your delivery is scheduled for today.

We will contact you later in the day to confirm that you have received your package.

Regards, The Mondo Team 
Mondo
Mondo's reply09 Feb 2021, 16:34
Official
Hi Sakhumzi,
As discussed with Kim, please note that your package has been delivered and your activation is done.

Your query is now resolved.

Should you have any further queries please feel free to call or email our team.

Regards, The Mondo Team