1 reviews | Active since Feb 2020
Terrible Service from RewardsCo
Also had an extremely bad experience...Upgraded my sim contract and was promised to receive R 125 airtime as well as 1GIG data for the 24 months. Contract started today and when I checked the airtime was loaded and a 10GIG Data. When inquiring from Vodacom Call Center I was informed that it is a Once Off Promotional offer that they are giving me. Called the Vodacom call center several times and was told the same. I now received a copy of the quote from Vodacom (Which was initially promised to be send to me, but never was). On that I can now clearly see that it is only the airtime that is loaded from the 24 months. I Never would have taken the contract if I knew this is going to be the case. Worst thing of all is that they actually told me, and my wife the same information. I would not recommend anyone to deal with this company, they don't deliver on their promise. I was told by Vodacom to contact the cancellation department which I will do first thing tomorrow morning. Utterly Discussed and Disappointed in the Lies and Unprofessional Service Received. DON'T DO BUSINESS / TAKE CONTRACTS VIA REWARDSCO. Rather GO to a Vodacom Shop and see what you sign for!! I am going to insist on a copy of the phone call as they are suppose to record the conversation to have proof that I did agree to the contract. Mr Wenn - ***
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Please note that the account holder has been contacted and an investigation has been logged.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that the account holder has been contacted and an investigation has been logged.
We will revert with feedback.
Kind Regards,
Mondo Team
Please note that the account holder has been contacted and he has agreed to reverse the upgrade.
The request has been submitted and our consultant, Kim will be keeping him updated on the progress.
Kind Regards,
Mondo Team
Please note that the account holder has been contacted and he has agreed to reverse the upgrade.
The request has been submitted and our consultant, Kim will be keeping him updated on the progress.
Kind Regards,
Mondo Team
Please note that we have contacted the account holder and provided feedback.
This query is now resolved.
Should the account holder have any further queries he may contact us on ***.
Kind Regards,
Mondo Team
Please note that we have contacted the account holder and provided feedback.
This query is now resolved.
Should the account holder have any further queries he may contact us on ***.
Kind Regards,
Mondo Team
I would like to THANK Kim for the excellent service she provided during my enquire and for providing consistant feedback. The query seems to be resolved as Vodacom can see that the upgrade was reversed. I checked now when I can upgrade and it still says 2022 as if the contract is active. I was advise by Vodacom to make contact with Mondo (Rewards Co). Are you able to check and advise please.
I would like to THANK Kim for the excellent service she provided during my enquire and for providing consistant feedback. The query seems to be resolved as Vodacom can see that the upgrade was reversed. I checked now when I can upgrade and it still says 2022 as if the contract is active. I was advise by Vodacom to make contact with Mondo (Rewards Co). Are you able to check and advise please.
