VH
Vanessa H

1 reviews | Active since Jan 2021

27 Jan 2021, 21:55

Terrible service from Rewards co

I purchased 100gig mtn contract on the black friday special for R299. For the past 2 months I'm being billed 75 for 500mb. This is not what I enquired and signed up for. I called rewards co and was told that mtn didn't give them the correct code for this special and they are having lots of problems. Well really this is not the consumers problem. I have been calling and emailing and i think I have been more than patient with this company. I will stop the debit orders because I didn't ask for 500mb contract this is utter nonsense. My query is not taken seriously at mtn and mondo so I want the public to be made aware don't deal with mondo sales go directly to the service provider.

0
Replies (4)
Mondo
Mondo's reply28 Jan 2021, 07:50
Official
Good day Vanessa, We have received your query and we sincerely apologize for the inconvenience caused. Kindly note one of our dedicated consultants will be in contact with you shortly. Regards, The Mondo Team
Mondo
Mondo's reply29 Jan 2021, 08:14
Official
Good day Vanessa, As discussed with Kimona, your query has been escalated to our internal MTN team to assist.

We will revert with feedback.

Regards, The Mondo Team
Mondo
Mondo's reply05 Feb 2021, 13:51
Official
Good day Vanessa, Please note that we have attempted contacting you with no success, your query has been escalated to MTN to urgently advise on the data allocation. 

We will revert with feedback.

Regards, The Mondo Team
Mondo
Mondo's reply08 Feb 2021, 15:55
Official
Good day Vanessa, As discussed with Kimona, our team is working around the clock with MTN on resolving this issue. 

We will keep you updated on the progress of this.

Regards, The Mondo Team