CK
Cynthia K

1 reviews | Active since May 2012

17 Aug 2021, 11:51

TERRIBLE SERVICE FROM MONDO. STILL WAITING FOR MANAGER TO CALL ME AFTER 10 MONTHS STILL NO JOY.

I took out a modem package last November 2020 which includes vouchers R1500. I received the modem but no vouchers. I have tried calling Mondo numerous times over the past 10 months and no answer. I have emailed them also numerous times: *** and *** and it keep getting escalated. Now their email says the voucher was sent on 5 July. I still did not receive the vouchers. I requested the manager to physically pick up the phone and call me and still to date no call. Absolutely terrible service from Mondo. Please take your contracts out directly with MTN or the relevant provider but NOT WITH MONDO. Dishonest, ********* and pathetic service. Hopefully they can correct their mistakes and actually calling me and reimburse me for the promised vouchers. I dont understand why lie to the custoers? Why cheat them of the vouchers? How mny other people have they done this to? Why is Mtn affiliated with them?

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Replies (7)
Mondo
Mondo's reply17 Aug 2021, 11:56
Official
Hi Cynthia,
 
Thank you for taking the time to write to us about your MTN Query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO131048
 
Regards,
 
The Mondo Team
CK
Cynthia K's update17 Aug 2021, 12:02
Reviewer Update
Mondo " customer care" needs to actually pick up the phone and physically call me instead of hiding behind emails like this:
Good Day

Trust that you are well

We do apologize for the inconvenience caused.

Kindly note that we are awaiting feedback regarding your query

Once received you will be notified.


Reimburse me for the promised voucher R1500 as promised.
Mondo
Mondo's reply17 Aug 2021, 12:04
Official
Good day,

Please note that you will receive a call by COB today.

Regards,
The Mondo Team
Mondo
Mondo's reply17 Aug 2021, 15:33
Official
Hi Cynthia,

Trust you are well.

As per your telephonic discussion with Nicole, please note that a request has been escalated to the relevant department.

Once we receive feedback we will advise you accordingly.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
CK
Cynthia K's update21 Aug 2021, 11:47
Reviewer Update
I was told this will be sorted out by yesterday and Nicole will call me latest yesterday. Have not yet received that call yet.
Mondo
Mondo's reply23 Aug 2021, 07:59
Official
Good day,

Please note that you will receive a call within today.

Regards,
The Mondo Team
Mondo
Mondo's reply24 Aug 2021, 14:56
Official
Good day,

Trust you are well.

Please note that an email and SMS has been sent with the voucher link.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.

Regards,
The Mondo Team