Terrible Service from Mondo

The most frustrating service I've ever experienced. The incompetence is shocking. I first app**** and sent in the documents they required to the whatsapp number I was given on the 10 of November, no one ever contacted me, I'm the one who kept calling for the past few weeks to only get told each time that it's been escalated, every agent is escalating without any progress and no one ever calling me to update or clarify if there's a problem. Eventually on the 12th of December again I'm the one who is calling in to follow up AGAIN, I was told they don't have my documents and I need to send them AGAIN a month later. I sent the documents on the 12th and it was supposed to take 3-5 days to this day I still have not heard anything from them. And I was told last week that I can't cancell I'll have to call MTN directly, what an incovinience to now wait on a call gain to another call center to cancel an application that now going to 2 months with no progress. MY GOD!!!!!