SN
Siphosethu N
1 reviews | Active since Feb 2022
09 Feb 2022, 18:37
Terrible service from Mondo
I received my mobile phone on Friday 28 January 2022. Sim card was activated on Monday 31 January. The phone stopped working on Saturday 5 February. I then called Mondo on Monday on 7 February. After a 10 minute phone call to cancel the contract. I was informed that someone would call me later the same day to arrange for collection.
2 days later no phone call. No response to my emails.
I regret taking this contract!!!
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
09 Feb 2022, 19:13Good day Siphosethu ,
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182301.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182301.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 19:13
Official
Good day Siphosethu ,
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182301.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO182301.
Regards,
The Mondo Team
SN
Siphosethu N's updateReviewer Update
11 Feb 2022, 14:41Five days later, since my initial query and email, a Mondo service representative just called. He said he was going to assist me if I had not received my delivery, but he'll put me through to Customer service then proceeded to hang up the phone...
This is such a terrible company, the last decent person I spoke to was the one who completed my application.
What a traumatic experience! Clearly they only care about signing you up!!!
This is such a terrible company, the last decent person I spoke to was the one who completed my application.
What a traumatic experience! Clearly they only care about signing you up!!!
SN
Siphosethu N's update11 Feb 2022, 14:41
Reviewer Update
Five days later, since my initial query and email, a Mondo service representative just called. He said he was going to assist me if I had not received my delivery, but he'll put me through to Customer service then proceeded to hang up the phone...
This is such a terrible company, the last decent person I spoke to was the one who completed my application.
What a traumatic experience! Clearly they only care about signing you up!!!
This is such a terrible company, the last decent person I spoke to was the one who completed my application.
What a traumatic experience! Clearly they only care about signing you up!!!
Mondo's replyOfficial
11 Feb 2022, 15:55Hi Siphosethu,
Trust you are well.
As per the system, a collection was logged for you.
Kindly note that an urgent collection request has been sent to the courier team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As per the system, a collection was logged for you.
Kindly note that an urgent collection request has been sent to the courier team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply11 Feb 2022, 15:55
Official
Hi Siphosethu,
Trust you are well.
As per the system, a collection was logged for you.
Kindly note that an urgent collection request has been sent to the courier team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As per the system, a collection was logged for you.
Kindly note that an urgent collection request has been sent to the courier team.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
SN
Siphosethu N's updateReviewer Update
11 Feb 2022, 20:49How should I be well when your representatives speak to customers like imbeciles? I wish you could listen to the phone call recordings and give your call center agents training in speaking to customers. The level of professionalism is seriously lacking. I'm extremely offended.
At this point I'm reserving all my energy for the next step which is getting your contract cancelled.
At this point I'm reserving all my energy for the next step which is getting your contract cancelled.
SN
Siphosethu N's update11 Feb 2022, 20:49
Reviewer Update
How should I be well when your representatives speak to customers like imbeciles? I wish you could listen to the phone call recordings and give your call center agents training in speaking to customers. The level of professionalism is seriously lacking. I'm extremely offended.
At this point I'm reserving all my energy for the next step which is getting your contract cancelled.
At this point I'm reserving all my energy for the next step which is getting your contract cancelled.
Mondo's replyOfficial
15 Feb 2022, 13:49Hi Siphosethu,
Trust you are well.
Please note that a follow up on collection has been escalated to the relevant department.
Kindly note that the courier team will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on collection has been escalated to the relevant department.
Kindly note that the courier team will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team
Mondo's reply15 Feb 2022, 13:49
Official
Hi Siphosethu,
Trust you are well.
Please note that a follow up on collection has been escalated to the relevant department.
Kindly note that the courier team will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team
Trust you are well.
Please note that a follow up on collection has been escalated to the relevant department.
Kindly note that the courier team will be in contact with you, in order to set an appointment for collection.
Regards,
The Mondo Team