LS
Linda S

1 reviews | Active since Dec 2018

10 Dec 2018, 17:17

TERRIBLE SERVICE EVER FROM MONDI/TELKOM

This is one of the terrible services one has ever experienced, how do you place and confirm an order from 23/11/2018, today is the 10th of December no word from your company.

Over and above this, people lie – I received a call from your company sometime last week to say, they will deliver last week Wednesday or Thursday but none of that happened and no apology call for messing up my schedule.

Today, I called to follow up, your person says it is no longer with you but with the delivery company I MUST follow up with them which I did and the delivery company says they do not have the item, cannot deliver what they do not have – WHO IS LYING HERE??? I called Mondo back to report back since they can’t call their client to update and the lady that answered says they do not have stock – MORE LIES(within 10 minutes I get three contradicting messages from the same company) – THIS IS THE WORST SERVICE EVER, I’M DISGUSTED BY HOW YOUR HANDLE YOUR CLIENTS AND EVERYONE SHOULD KNOW ABOUT YOU STINKING SERVICE.

I ordered the below: TELKOM CONTRACT Huawei E5573 > Unlock Connectivity. > > R139 PM x 24 Exclusive November

0
Replies (3)
Mondo
Mondo's reply11 Dec 2018, 07:53
Official
Good Day Linda,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply14 Dec 2018, 16:54
Official
Good Day Linda, 

Please note that we have made arrangements for an urgent delivery to be done.

We will keep you updated on the progress of this.

Kind Regards,
Mondo Team
Mondo
Mondo's reply28 Dec 2018, 16:02
Official
Good Day Linda, 

As discussed with Kimona, your device has been successfully delivered and activated and your query is resolved.

Should you have any further queries please feel free to call us.

Kind Regards,

Mondo Team