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Samantha E
1 reviews | Active since Jun 2019
19 Nov 2019, 18:27
Terrible service
As a new customer of mondo i am really disgusted with the service. I received my contract sim and phone on the 1st November and was told it would take 24 - 48 hrs to activate the sim card. I then got an sms saying that due to a technical glitch my line wont be activated in the time that they specified. It has now been 18 days and I am still waiting for the Telkom sim to be activated. Not impressed.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
20 Nov 2019, 07:28Good Day Samantha,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply20 Nov 2019, 07:28
Official
Good Day Samantha,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
20 Nov 2019, 12:27Good Day Samantha,
Please note that our team has been in contact with the account holder and we have advised him that this matter should be resolved within 24 hours.
We are currently working on compensation for the inconvenience caused to the account holder.
Kind Regards,
Mondo Team
Please note that our team has been in contact with the account holder and we have advised him that this matter should be resolved within 24 hours.
We are currently working on compensation for the inconvenience caused to the account holder.
Kind Regards,
Mondo Team
Mondo's reply20 Nov 2019, 12:27
Official
Good Day Samantha,
Please note that our team has been in contact with the account holder and we have advised him that this matter should be resolved within 24 hours.
We are currently working on compensation for the inconvenience caused to the account holder.
Kind Regards,
Mondo Team
Please note that our team has been in contact with the account holder and we have advised him that this matter should be resolved within 24 hours.
We are currently working on compensation for the inconvenience caused to the account holder.
Kind Regards,
Mondo Team
Mondo's replyOfficial
21 Nov 2019, 17:11Good Day Samantha,
Please note that we have made contact with the account holder and we can confirm that the line has been successfully activated.
The query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that we have made contact with the account holder and we can confirm that the line has been successfully activated.
The query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Mondo's reply21 Nov 2019, 17:11
Official
Good Day Samantha,
Please note that we have made contact with the account holder and we can confirm that the line has been successfully activated.
The query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
Please note that we have made contact with the account holder and we can confirm that the line has been successfully activated.
The query is now resolved.
Should you have any further queries please feel free to call or email us.
Kind Regards,
Mondo Team
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Samantha E's updateReviewer Update
21 Nov 2019, 18:00Thanks so much for the positive service we received. The matter is completely resolved. My compliments to Kimona Pillay for sorting this matter out.
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Samantha E's update21 Nov 2019, 18:00
Reviewer Update
Thanks so much for the positive service we received. The matter is completely resolved. My compliments to Kimona Pillay for sorting this matter out.
Mondo's replyOfficial
21 Dec 2022, 11:59Mondo's reply21 Dec 2022, 11:59
Official