FN
Freddie N
1 reviews | Active since Nov 2016
24 Jun 2021, 16:08
Terrible Service
Service providers are always quick to seal a deal but after the sale there is absolute no customer service or a hurry from service provider, its my first time dealing with Mondo, and i will never recommend them to anyone or use them again, i took a Telkom package with 2 handsets that was delivered on monday today is thursday and cellphone still not activated, yesterday i received a message that cellphones been delivered when cellphones supposed to be activated already, im cancelling this contract, if this is how serious you are not giving a damn then i rather go somewhere else
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
24 Jun 2021, 16:15Hi Johan,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125343
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125343
Regards,
The Mondo Team
Mondo's reply24 Jun 2021, 16:15
Official
Hi Johan,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125343
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125343
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 16:02Hi Johan,
Please note that we have made contact with the account holder and are working around the clock to resolve the activation query.
Our team will revert with feedback on the activation.
Regards,
The Mondo Team
Please note that we have made contact with the account holder and are working around the clock to resolve the activation query.
Our team will revert with feedback on the activation.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 16:02
Official
Hi Johan,
Please note that we have made contact with the account holder and are working around the clock to resolve the activation query.
Our team will revert with feedback on the activation.
Regards,
The Mondo Team
Please note that we have made contact with the account holder and are working around the clock to resolve the activation query.
Our team will revert with feedback on the activation.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 16:13Hi Johan,
Please note that we have made contact with the account holder.
The account holder's contracts are now active.
This query is resolved and will be closed.
The account holder is welcome to call or email us if he has any further queries.
Regards,
The Mondo Team
Please note that we have made contact with the account holder.
The account holder's contracts are now active.
This query is resolved and will be closed.
The account holder is welcome to call or email us if he has any further queries.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 16:13
Official
Hi Johan,
Please note that we have made contact with the account holder.
The account holder's contracts are now active.
This query is resolved and will be closed.
The account holder is welcome to call or email us if he has any further queries.
Regards,
The Mondo Team
Please note that we have made contact with the account holder.
The account holder's contracts are now active.
This query is resolved and will be closed.
The account holder is welcome to call or email us if he has any further queries.
Regards,
The Mondo Team